Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: December 2024
Introduction
Xensenule Game Development Platform Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our game development services.
By accessing or using our platform, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.
This Privacy Policy applies to all information collected through our website, mobile applications, game development tools, and related services (collectively, the "Services").
Information We Collect
Personal Data
We may collect personal information that you voluntarily provide to us when you:
- Register for an account on our platform
- Subscribe to our newsletters or updates
- Participate in surveys, contests, or promotional activities
- Contact us for support or inquiries
- Upload or submit content through our game development tools
- Purchase premium features or subscriptions
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and usage patterns:
- IP address and location data
- Browser type and version
- Operating system information
- Pages visited and time spent on our platform
- Referring website addresses
- Device identifiers and technical specifications
Game Development Data
As a game development platform, we may collect:
- Game assets, code, and projects you create
- Performance metrics and analytics from your games
- User engagement data from games published through our platform
- Collaboration data when working with team members
How We Use Your Information
We use the information we collect for various purposes, including:
Service Provision
- Creating and managing your account
- Processing transactions and payments
- Providing customer support
- Delivering our game development tools
Platform Improvement
- Analyzing usage patterns and trends
- Developing new features and tools
- Optimizing platform performance
- Personalizing your user experience
Communication
- Sending service-related notifications
- Responding to your inquiries
- Providing updates about new features
- Sending promotional materials (with consent)
Legal Compliance
- Complying with legal obligations
- Protecting our rights and property
- Preventing fraud and abuse
- Enforcing our terms of service
Information Sharing and Disclosure
We Do Not Sell Personal Information
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy.
Limited Sharing Scenarios
We may share your information in the following circumstances:
Service Providers
With trusted third-party service providers who assist us in operating our platform, conducting business, or serving users (payment processors, cloud hosting providers, analytics services).
Legal Requirements
When required by law or to comply with legal processes, protect our rights, ensure user safety, or prevent fraud.
Business Transfers
In connection with a merger, acquisition, or sale of assets, with appropriate notice to affected users.
Public Content
Game projects and content that you choose to make public through our platform, as clearly indicated in our terms.
Your Rights and Choices
Data Subject Rights
Depending on your location, you may have the following rights regarding your personal information:
Access and Portability
Request access to your personal data and receive a copy in a portable format.
Correction
Request correction of inaccurate or incomplete personal information.
Request deletion of your personal information, subject to legal limitations.
Restriction
Request restriction of processing in certain circumstances.
Objection
Object to processing based on legitimate interests or for marketing purposes.
Withdraw Consent
Withdraw consent for processing where consent is the legal basis.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.
Data Security
Security Measures
We implement appropriate technical and organizational security measures to protect your personal information:
Technical Safeguards
- SSL/TLS encryption for data transmission
- Encryption at rest for sensitive data
- Regular security audits and assessments
- Multi-factor authentication options
- Automated threat detection systems
Administrative Safeguards
- Employee training on data protection
- Access controls and authentication
- Regular policy updates and reviews
- Incident response procedures
- Vendor security assessments
Data Breach Response
In the event of a data breach that may affect your personal information, we will notify you and relevant authorities as required by law. We will provide information about the breach and steps we are taking to address it.
Important Notice
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to improve our security measures.
Cookies and Tracking Technologies
Use of Cookies
Our platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us:
Essential Functions
Maintain your login session, remember preferences, and provide core platform functionality.
Analytics
Understand how users interact with our platform to improve performance and features.
Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our platform.
For more detailed information about our use of cookies, please refer to our Cookie Policy.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Account Data
Retained while your account is active and for a reasonable period after account closure for legal and business purposes.
Game Projects
Game development projects are retained based on your settings and platform policies. You can export or delete your projects at any time.
Usage Analytics
Anonymized usage data may be retained for analytical purposes for up to 24 months.
Support Records
Customer support communications are retained for up to 3 years to improve service quality.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
Transfer Safeguards
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions for countries with adequate protection
- Binding Corporate Rules for intra-group transfers
- Other legally recognized transfer mechanisms
Children's Privacy
Our platform is not intended for children under the age of 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children under the applicable minimum age.
Parental Notification
If you believe we have inadvertently collected personal information from a child under the applicable minimum age, please contact us immediately so we can take appropriate steps to remove such information.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make material changes, we will notify you by:
- Posting the updated policy on our website
- Sending an email notification to your registered email address
- Displaying a prominent notice on our platform
- Updating the "Last modified" date at the top of this policy
We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.
Contact Us
Privacy Inquiries
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Company Information
Xensenule Game Development Platform Ltd
15 Tech Street, Shoreditch
London E1 6AN, United Kingdom
Contact Details
Data Protection Officer
For EU residents, we have appointed a Data Protection Officer (DPO) who can be contacted for privacy-related inquiries:
Email: dpo@xensenule.com
Subject: Data Protection Inquiry
Related Policies
This Privacy Policy is part of our commitment to transparency and protecting your privacy.